FREQUENTLY ASKED QUESTIONS (FAQ)
Advanced Transaction Systems (ATS) Zambia Limited
Website: www.ats.co.zm
1. What is ATS Zambia?
Advanced Transaction Systems (ATS) Zambia Limited is a Zambian technology and transaction systems company providing innovative technology solutions and services to businesses, organisations and industry partners.
ATS Zambia focuses on using technology to improve business processes, connectivity, transactions, digital experiences and access to services.
2. What services does ATS Zambia provide?
ATS Zambia provides technology-driven solutions across a range of business and industry needs.
Depending on the client’s requirements, our solutions may include:
Travel technology solutions;
Hospitality technology;
Booking and reservation solutions;
Transaction systems;
Digital solutions;
Business process solutions;
Technology integration;
Connectivity solutions;
Software and systems solutions;
Technical support and implementation; and
Other customised technology solutions.
Contact our team to discuss your specific requirements.
3. Who can use ATS Zambia’s services?
Our solutions can be used by a wide range of organisations, including:
Travel agencies;
Tour operators;
Hotels and hospitality businesses;
Corporate organisations;
SMEs;
Government institutions;
Non-governmental organisations;
Technology companies;
Industry partners; and
Other organisations requiring technology or transaction solutions.
Solutions can be tailored according to the size, requirements and objectives of each organisation.
4. Does ATS Zambia provide travel technology solutions?
Yes. ATS Zambia operates within the travel technology ecosystem and can support businesses with technology solutions designed to improve travel-related processes and operations.
Depending on the solution required, this may include booking, reservation, distribution, connectivity and other travel technology services.
5. Does ATS Zambia work with hotels and hospitality businesses?
Yes. ATS Zambia supports technology solutions for businesses operating within the hospitality and accommodation sector.
Our solutions can help hospitality businesses improve digital visibility, connectivity, booking processes and interaction with customers and distribution partners.
6. Can ATS Zambia develop a customised solution for my business?
Yes.
Every organisation has different operational requirements. ATS Zambia can assess your needs and recommend an appropriate technology or transaction solution.
Customisation may involve:
System configuration;
Integration;
Workflow development;
Business process optimisation;
Digital platforms;
Connectivity;
Reporting; or
Other technology requirements.
7. Can ATS Zambia integrate with existing systems?
Where technically and commercially feasible, ATS Zambia can work with existing systems and third-party technologies through available integration methods.
Integration requirements depend on factors such as:
The existing system;
Available APIs;
Data formats;
Security requirements;
Third-party permissions;
Infrastructure; and
Business requirements.
Our technical team can assess your existing environment before recommending an approach.
8. Does ATS Zambia provide system implementation and support?
Yes. Where included in the relevant service agreement, ATS Zambia may provide implementation, configuration, technical assistance, training and ongoing support.
The exact level of support depends on the service purchased and the applicable agreement.
9. Can ATS Zambia provide training?
Training may be provided as part of selected technology or service implementations.
Training can be designed around the solution being implemented and may cover areas such as:
System navigation;
User administration;
Booking or transaction processes;
Reporting;
System procedures;
Best practices; and
Basic troubleshooting.
Training arrangements are normally agreed with the client before implementation.
10. How can I request a quotation?
You can contact ATS Zambia through the contact details provided on www.ats.co.zm.
When requesting a quotation, it is helpful to provide:
Organisation name;
Contact person;
Required service or solution;
Number of users, where applicable;
Technical requirements;
Expected implementation timeframe; and
Any other relevant requirements.
Our team can then assess your requirements and provide the appropriate next steps.
11. How do I contact ATS Zambia?
You can contact ATS Zambia through the contact information published on our website.
You may contact us for:
General enquiries;
Sales enquiries;
Technical support;
Partnerships;
Product information;
Service requests; and
Business proposals.
12. Where is ATS Zambia located?
ATS Zambia operates in Zambia.
Please refer to the Contact Us section of www.ats.co.zm for our current physical address, telephone numbers and email contacts.
13. Does ATS Zambia work with international technology providers?
ATS Zambia may work with international technology providers and industry partners where such partnerships support the delivery of technology and transaction solutions to customers.
The specific providers and technologies available may vary depending on the solution and applicable agreements.
14. Can ATS Zambia provide solutions to organisations outside Zambia?
ATS Zambia is based in Zambia and can support solutions involving international technology and business partners.
The availability of services outside Zambia depends on the specific solution, technology requirements, regulatory environment and applicable commercial arrangements.
Contact us to discuss an international requirement.
15. Is ATS Zambia a software company?
ATS Zambia is a technology and transaction systems company.
Our work may involve software, technology platforms, integrations, transaction systems, digital solutions and third-party technologies depending on the requirements of a particular project or client.
16. How secure are ATS Zambia’s systems?
Security is an important consideration in the design and operation of technology solutions.
ATS Zambia applies appropriate technical and organisational measures based on the nature of the service, system and associated risks.
Specific security controls, standards and responsibilities may be defined in the applicable service agreement or technical documentation.
17. How does ATS Zambia handle personal information?
ATS Zambia takes privacy and data protection seriously.
Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.
For more information, please review the Privacy Policy available on our website.
18. Does ATS Zambia sell customer information?
ATS Zambia does not sell personal information.
Personal information may be processed or shared where necessary to provide services, operate our business, comply with legal obligations, protect our systems or fulfil other lawful purposes described in our Privacy Policy.
19. Does ATS Zambia offer customer support?
Yes. Support arrangements may be available depending on the product or service.
The applicable service agreement may specify:
Support channels;
Support hours;
Response times;
Escalation procedures;
Service levels; and
Maintenance arrangements.
20. What happens if a technology service experiences downtime?
ATS Zambia seeks to maintain reliable technology services. However, technology systems can occasionally experience interruptions caused by maintenance, technical failures, telecommunications problems, third-party services, power interruptions, cybersecurity incidents or other circumstances.
Where applicable, service availability and support obligations will be governed by the relevant service agreement or Service Level Agreement (SLA).
21. Can ATS Zambia help my organisation improve its digital presence?
Yes. ATS Zambia can discuss digital and technology requirements with organisations looking to improve their online visibility, digital customer experience, connectivity or technology infrastructure.
The appropriate solution will depend on the organisation’s objectives and existing systems.
22. Does ATS Zambia provide payment or transaction solutions?
ATS Zambia’s business focuses on transaction systems and technology solutions.
Where payment or transaction functionality is offered, the specific features, payment methods, providers, fees and responsibilities will depend on the particular solution and applicable agreements.
23. Can ATS Zambia work with third-party platforms?
Yes, where technically and commercially feasible.
Third-party integration depends on the availability of appropriate APIs, permissions, technical documentation, security requirements and commercial arrangements.
24. Does ATS Zambia provide APIs or system integrations?
Where supported by a particular solution, ATS Zambia may provide or facilitate system integration through APIs or other approved integration methods.
Technical specifications and access arrangements are normally provided to authorised clients or partners.
25. Can ATS Zambia work with our IT department?
Yes.
ATS Zambia can work with a client’s internal IT team or designated technology partner where collaboration is required for:
Implementation;
System integration;
Network configuration;
Security;
Data migration;
Testing;
Technical support; or
Ongoing system management.
26. How long does implementation take?
Implementation time varies depending on the complexity of the solution.
Factors may include:
Number of users;
System integrations;
Data migration;
Customisation;
Third-party dependencies;
Testing requirements;
Training; and
Client readiness.
ATS Zambia will provide an estimated implementation timeline once the project requirements have been assessed.
27. Does ATS Zambia offer ongoing maintenance?
Maintenance and technical support may be included depending on the service agreement.
Maintenance may include:
System updates;
Technical troubleshooting;
Configuration;
Performance monitoring;
Security updates; and
Other agreed support services.
28. Can ATS Zambia help with digital transformation?
Yes.
ATS Zambia can work with organisations to identify technology opportunities that can improve operational efficiency, customer experience, connectivity and digital service delivery.
The approach will depend on the organisation’s existing processes, technology environment and strategic objectives.
29. How can I become an ATS Zambia partner?
Organisations interested in partnerships can contact ATS Zambia with information about their organisation, proposed partnership and areas of mutual interest.
Potential partnerships may include technology, travel, hospitality, distribution, connectivity, business development or other strategic areas.
All partnerships are subject to assessment and applicable commercial agreements.
30. Can ATS Zambia provide a demonstration?
Where a demonstration is available for the relevant solution, prospective customers may request a demonstration through our sales or contact team.
Demonstrations may be conducted online or through another agreed format.
31. Can ATS Zambia provide solutions for SMEs?
Yes.
ATS Zambia recognises that smaller organisations may have different technology requirements and budgets.
Solutions can be discussed according to the organisation’s operational requirements, available infrastructure and growth objectives.
32. Does ATS Zambia provide services to large organisations?
Yes.
ATS Zambia can engage with larger organisations and institutions requiring technology, transaction systems, integrations, connectivity or other business solutions.
Larger implementations may involve detailed requirements analysis, technical assessments, project management, security reviews and formal service agreements.
33. What information should I provide when requesting a technology solution?
The more information you provide, the easier it is for our team to understand your requirements.
Useful information includes:
Organisation profile;
Current systems;
Business challenges;
Number of users;
Required functionality;
Integration requirements;
Locations;
Expected transaction volumes;
Security requirements;
Budget range, where available; and
Desired implementation timeframe.
34. Can I request a solution assessment?
Yes.
You can contact ATS Zambia to discuss your current technology environment and business requirements.
Our team can determine whether an assessment, consultation, demonstration or technical proposal is appropriate.
35. Are ATS Zambia’s services available 24/7?
Service availability and support hours depend on the specific product or service.
Some technology platforms may operate continuously, while support services may have defined operating hours.
Please refer to your applicable service agreement or contact ATS Zambia for specific service availability.
36. How do I report a technical problem?
If you are an existing customer, use the designated support channel provided under your service agreement.
When reporting a technical problem, provide:
Your organisation;
Your name and contact details;
The affected service;
Description of the problem;
Date and time the problem occurred;
Relevant screenshots or error messages, where appropriate; and
Any troubleshooting steps already attempted.
37. Can I request a business partnership or collaboration?
Yes.
ATS Zambia welcomes enquiries concerning strategic partnerships and collaborations that align with our technology and business objectives.
Please provide details of the proposed collaboration when contacting us.
38. How can I stay informed about ATS Zambia?
You can follow ATS Zambia’s official communication channels and visit www.ats.co.zm for information about our services, solutions, partnerships and business activities.
GENERAL QUESTIONS
39. Is the information on the ATS Zambia website always current?
We make reasonable efforts to keep the Website accurate and current.
However, services, features, partnerships, availability and other information may change.
For important commercial or technical decisions, please contact ATS Zambia for confirmation.
40. Are services listed on the website guaranteed to be available?
Not necessarily.
The availability of a particular service, technology or feature may depend on technical, commercial, regulatory or third-party considerations.
Availability should be confirmed with ATS Zambia before entering into a transaction or agreement.
41. Do these FAQs form part of my contract with ATS Zambia?
These FAQs are provided for general information.
They do not replace a quotation, contract, service agreement, Service Level Agreement, supplier terms or other legally binding document.
Where there is a conflict between these FAQs and a signed agreement, the applicable agreement will generally govern.
42. Where can I find ATS Zambia’s Privacy Policy?
The ATS Zambia Privacy Policy is available on www.ats.co.zm.
It explains how ATS Zambia collects, uses, stores, protects and manages personal information.