PRIVACY POLICY

Advanced Transaction Systems (ATS) Zambia Limited
Website: www.ats.co.zm
Effective Date: 17 September 2026
Last Updated: 17 September 2026

1. Introduction

Advanced Transaction Systems (ATS) Zambia Limited (“ATS Zambia”, “ATS”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how ATS Zambia collects, uses, stores, protects and, where necessary, shares personal information when you:

visit or use www.ats.co.zm;
submit an enquiry or contact us;
request information about our products or services;
engage us for professional, technology, travel, hospitality or related services;
communicate with us by email, telephone, social media or other communication channels;
participate in an event, training, demonstration or business activity organised or supported by ATS Zambia; or
otherwise interact with ATS Zambia in the course of business.

This Privacy Policy is intended to provide transparency about our handling of personal information and to explain your rights in relation to that information.

ATS Zambia seeks to process personal information in accordance with applicable laws of the Republic of Zambia, including the Data Protection Act No. 3 of 2021, together with applicable regulations and guidance issued by the Data Protection Commissioner.

2. Who We Are

Advanced Transaction Systems (ATS) Zambia Limited (ATS Zambia) is a technology and transaction systems company operating in Zambia.

For purposes of applicable data protection legislation, ATS Zambia may act as a data controller where it determines the purposes and means of processing personal information, and may act as a data processor where it processes information on behalf of another organisation.

Where ATS Zambia processes personal information on behalf of a client, the client’s privacy policy and instructions may also apply to that processing.

3. Information We May Collect

Depending on how you interact with ATS Zambia, we may collect different categories of personal information.

3.1 Information You Provide Directly

This may include:

Full name;
Company or organisation name;
Job title or position;
Email address;
Telephone or mobile number;
Postal or physical address;
Country of residence;
Information contained in enquiries or messages;
Information relating to products or services you request;
Business information provided when dealing with ATS Zambia;
Information supplied through forms on our website;
Information provided when registering for an event, training or demonstration; and
Any other information you voluntarily provide to us.

3.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use.

This may include:

IP address;
Browser type and version;
Device type;
Operating system;
Date and time of access;
Pages visited;
Referring website;
General website usage information;
Cookies and similar technologies; and
Technical information necessary for website security and operation.

We use such information primarily to operate, maintain, secure and improve our website and services.

3.3 Information Received from Third Parties

Where permitted by law, ATS Zambia may receive information from third parties, including:

Business partners;
Clients;
Service providers;
Technology providers;
Travel and hospitality partners;
Publicly available sources; and
Organisations or individuals authorised to provide information to us.

Where we receive personal information from a third party, we will process it in accordance with applicable law and any applicable contractual obligations.

4. How We Use Personal Information

ATS Zambia may process personal information for legitimate business and operational purposes, including to:

Respond to enquiries and requests;
Provide products and services;
Communicate with customers, clients and business partners;
Manage business relationships;
Process service requests and transactions;
Provide customer support;
Prepare quotations, proposals, contracts and related documentation;
Deliver technology, travel, hospitality or other services;
Manage registrations for events, demonstrations or training;
Maintain and improve our website;
Monitor website performance and usage;
Protect our systems, website and users against fraud, misuse and security threats;
Meet contractual and legal obligations;
Maintain business and financial records;
Conduct internal administration and reporting;
Send relevant business communications and marketing where permitted by law;
Investigate complaints or disputes;
Exercise or defend legal rights; and
Comply with lawful requests from competent authorities.

We will not intentionally collect or process more personal information than is reasonably necessary for the relevant purpose.

The Data Protection Act requires personal information to be collected for explicit, specified and legitimate purposes and to be adequate, relevant and limited to what is necessary.

5. Legal Basis for Processing

Where applicable, ATS Zambia will process personal information on an appropriate legal basis.

Depending on the circumstances, this may include:

5.1 Consent

We may process information where you have provided your consent.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal requirements and limitations.

The Data Protection Act recognises the right of a data subject to withdraw consent.

5.2 Contractual Necessity

We may process personal information where processing is necessary to enter into or perform a contract with you or your organisation.

5.3 Legal Obligations

We may process personal information where necessary to comply with applicable laws, regulations, legal proceedings or lawful requests.

5.4 Legitimate Business Purposes

Where permitted by applicable law, we may process information for legitimate business purposes, provided that such processing is consistent with applicable data protection requirements and does not unlawfully override your rights.

6. Website Forms and Enquiries

If you submit information through a contact, enquiry, registration or other form on www.ats.co.zm, we may use the information you provide to:

respond to your enquiry;
provide requested information;
contact you regarding your request;
provide a quotation or proposal;
provide or arrange requested services; or
maintain an appropriate record of the communication.

You should avoid submitting sensitive personal information through general website forms unless ATS Zambia specifically requests it through an appropriate secure process.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, security, performance and analytics.

Cookies may help us understand how visitors use the website and improve the user experience.

Depending on the technologies implemented on the website, cookies may include:

Essential cookies;
Functional cookies;
Analytics or performance cookies; and
Other cookies or technologies used for legitimate website purposes.

Where applicable, you may be able to control certain cookies through your browser settings or cookie-management tools.

Disabling certain cookies may affect the functionality of parts of the website.

8. Sharing of Personal Information

ATS Zambia does not sell your personal information.

We may share personal information where reasonably necessary and permitted by applicable law with:

Employees and authorised representatives of ATS Zambia;
Professional advisers;
Technology and IT service providers;
Hosting and infrastructure providers;
Communication service providers;
Payment or transaction service providers, where applicable;
Travel, hospitality or other service providers where necessary to deliver a requested service;
Business partners and contractors;
Auditors and professional consultants;
Government authorities or regulators where legally required; and
Other parties where you have authorised or requested us to do so.

Where third parties process personal information on behalf of ATS Zambia, we seek to use appropriate contractual, technical and organisational safeguards.

The Data Protection Act places obligations on data processors and regulates disclosure of personal information.

9. International or Cross-Border Transfers

Some of our technology, hosting, communication or business service providers may operate outside Zambia.

Where personal information is transferred outside Zambia, ATS Zambia will take appropriate steps to ensure that the transfer and subsequent processing are undertaken in accordance with applicable data protection requirements.

Where required, we will implement appropriate safeguards relating to such transfers.

10. Data Security

ATS Zambia takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access;
Unauthorised disclosure;
Loss;
Destruction;
Alteration;
Unlawful processing;
Accidental damage; and
Other security threats.

Security measures may include access controls, authentication, secure communications, system monitoring, appropriate permissions, backups and other safeguards appropriate to the nature of the information and the risks involved.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If ATS Zambia becomes aware of a personal data breach requiring notification under applicable law, we will take appropriate steps to investigate, contain and address the incident and make any required notifications.

The Data Protection Act requires appropriate security measures to protect personal information against unauthorised or unlawful processing and against loss, destruction or damage.

11. Data Retention

ATS Zambia will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

The retention period may depend on:

The nature of the information;
The purpose for which it was collected;
The duration of the business relationship;
Contractual requirements;
Legal and regulatory obligations;
Accounting and reporting requirements;
Dispute resolution requirements; and
Legitimate business requirements.

When personal information is no longer required, ATS Zambia will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal and regulatory requirements.

The Data Protection Act contains specific requirements concerning retention and requires controllers and processors to maintain appropriate records concerning processing and retention.

12. Your Data Protection Rights

Subject to applicable law and any relevant limitations, you may have rights relating to your personal information.

These may include the right to:

Request access to personal information held about you;
Request correction of inaccurate or incomplete information;
Request deletion or erasure of personal information in appropriate circumstances;
Object to certain processing;
Request restriction of processing in appropriate circumstances;
Withdraw consent where processing is based on consent;
Request information about how your personal information is processed;
Request data portability where applicable; and
Lodge a complaint with the relevant data protection authority.

The Data Protection Commission identifies rights including access, correction, objection, restriction, portability and erasure among the data protection rights available to individuals.

These rights are not absolute and may be subject to legal requirements, exemptions and other applicable limitations.

13. How to Exercise Your Rights

To exercise a data protection right or make a privacy-related enquiry, please contact ATS Zambia using the contact details provided below.

Your request should, where possible, include:

Your name;
Contact details;
The nature of your request;
Relevant details that will help us identify the information concerned; and
Any supporting information reasonably required to process the request.

ATS Zambia may need to verify your identity before responding to certain requests in order to protect personal information from unauthorised disclosure.

14. Direct Marketing

Where permitted by applicable law, ATS Zambia may send information about its services, products, events, developments or business activities.

Where consent is required, we will seek appropriate consent.

You may request that we stop sending direct marketing communications to you by using an available unsubscribe mechanism or by contacting us directly.

An objection to direct marketing will not necessarily affect other lawful processing of your personal information.

15. Children’s Privacy

Our website and services are primarily intended for businesses, organisations and adults.

ATS Zambia does not knowingly seek to collect personal information from children through the website unless such collection is lawful and appropriate for the specific service or activity involved.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can assess and take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

ATS Zambia is not responsible for the privacy practices, security or content of third-party websites.

When you leave www.ats.co.zm, we recommend that you review the privacy policy of the relevant third-party website before providing personal information.

17. Social Media

ATS Zambia may maintain accounts or pages on third-party social media platforms.

When you interact with ATS Zambia through social media, your information may also be processed by the relevant platform according to its own privacy policy and terms.

ATS Zambia does not control the privacy practices of those third-party platforms.

18. Third-Party Service Providers

ATS Zambia may engage third-party service providers to support the operation of our website and business.

These may include providers of:

Website hosting;
Cloud services;
Email and communications;
Cybersecurity;
Analytics;
Customer relationship management;
Payment processing;
Travel and hospitality technology;
IT support;
Professional services; and
Other business infrastructure.

Where these providers process personal information on our behalf, we seek to ensure that appropriate safeguards are in place.

19. Accuracy of Personal Information

We seek to maintain accurate and up-to-date personal information.

If you become aware that information ATS Zambia holds about you is inaccurate, incomplete or outdated, you may contact us and request that it be corrected.

20. Automated Decision-Making and Profiling

ATS Zambia does not intend to make decisions producing significant legal or similarly significant effects on individuals solely through automated processing unless such processing is lawful and appropriate under applicable legislation.

Where automated decision-making or profiling is used in a manner that engages applicable data protection rights, ATS Zambia will provide appropriate information and safeguards as required by law.

21. Changes to This Privacy Policy

ATS Zambia may update this Privacy Policy periodically to reflect:

Changes in our services;
Changes to our website;
Changes in technology;
Changes in applicable laws or regulations; or
Changes in our privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage visitors to review this page periodically.

22. Complaints

If you have concerns about how ATS Zambia has handled your personal information, we encourage you to contact us first so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the Data Protection Commissioner of Zambia.

The Data Protection Commission is the authority responsible for overseeing and enforcing data protection requirements in Zambia.

Official Data Protection Commission information is available through:

Data Protection Commission of Zambia

23. Contact Us

For privacy-related questions, requests or complaints, please contact:

Advanced Transaction Systems (ATS) Zambia Limited

Website: www.ats.co.zm

Email: [Insert official ATS privacy/contact email]

Telephone: [Insert official ATS telephone number]

Postal/Physical Address: [Insert ATS Zambia registered/business address]

When contacting us about privacy, please clearly indicate that your communication relates to Data Protection or Privacy.

24. Governing Law

This Privacy Policy shall be interpreted in accordance with the laws of the Republic of Zambia, including applicable data protection and privacy legislation.

Any disputes concerning the processing of personal information shall be addressed in accordance with applicable Zambian law and the relevant contractual arrangements.

25. Acknowledgement

By using www.ats.co.zm, you acknowledge that you have had an opportunity to read this Privacy Policy and understand how ATS Zambia may collect and process personal information in connection with its website and services.

Where applicable law requires consent for a particular processing activity, ATS Zambia will obtain such consent in the manner required by law.